CAREERS

Marketing + Customer Care Associate

Please apply by Monday, March 9th, 2020

Job Overview

We are looking for a full-time Marketing + Customer Care Associate who is eager to learn, enjoys a wide variety of tasks, and is looking for a company with endless growth opportunities. You will be the company’s GO TO RESOURCE for a wide variety of marketing and customer care projects and initiatives. The Marketing + Customer Care Associate reports directly to the Marketing Management team and the CEO.

Can work from anywhere, bonus if you're located in Charlotte or willing to relocate.

If you feel like you’re:

• An enthusiastic overachiever
• Able to take total ownership of your role and projects
• Someone who has great organization and project management skills
• Flexible with changes to plans and initiatives
• Someone who THRIVES in a fast-paced, entrepreneurial environment
• Looking for a long-term position and wanting to grow into a larger role
• Not afraid of executing and getting your hands dirty now

...then we’d love to add you to our team!

Please note we are looking for a dedicated, full-time person.
Work from everywhere, bonus if in Charlotte or willing to relocate.

Company Background

At The Unstoppable Woman, our mission is to help as many women entrepreneurs and small business owners get out of their own way, increase cash flow, find freedom, and be unstoppable! We do this through our live Income Breakthrough Summits, private coaching, a high-level yearly mastermind, several virtual products and programs, online trainings, and by providing valuable free content through our newsletter and social media channels. Within our business, we value excellence, overdelivering to our clients, streamlined systems and communication, and always being on our growth edge, as well as having TONS of fun while doing it!

We have a rockstar team made up of an administrative assistant, brand manager, marketing manager, and ongoing contractors for additional support and are looking to add in a Marketing + Customer Care Associate to own, execute, and implement our key marketing initiatives, support our clients and program members, and help us take our movement to the masses.

Our CEO Amira Alvarez founded the company in 2013 and has served women in a wide range of industries including real estate, business consulting, the arts, coaching, law, and medicine, as well as leaders in corporate positions. When she's not helping others, she's continuing to say "yes" to her own growth and stays 100% committed to being unstoppable in her own life and business!


Job Responsibilities

Marketing Associate duties include:

• Developing systems to scale and executing on all of the following
• Helping shoot behind the scenes video and photography (if local)
• Community engagement and management in our Facebook groups
• Drift chat support through our website
• Researching contacts for marketing initiatives
• Captioning Facebook live videos
• Setting up and sending email marketing campaigns
• Pulling metrics and running reports for tracking and review
• Local podcast support (setup, helping record, etc)
• Posting to social media and our blog
• Research, outreach, and applications for speaking opportunities

Bonus points for video editing skills or a willingness to learn quickly!

Customer Care Associate duties include:

• Developing systems to scale and executing on all of the following
• Managing and sharing call recordings for clients and programs
• Client / group call scheduling
• Client technical support for the website and programs
• Setting up, sending, and managing contracts
• Customer support emails
• Processing event orders
• Sourcing and sending gifts to clients
• Onboarding clients
• Organizing VIP days
• Payment processing
• Managing emails to private clients and program members
• Setting up and managing Acuity for scheduling
• Creating and sending transcripts to clients

Skills / Past Experience

• Knowledge of and experience with social media platforms including Instagram, Facebook, YouTube, LinkedIn, and Twitter.
• Community engagement, customer service, and client management
• Administrative tasks, project management, juggling multiple things at once
• Quick problem-solving skills and excellent communication
• Comfortable in a fast-paced, team environment
• Photography and videography skills are a plus!
• Knowledge of email marketing systems is a plus!

Past experience with sales is a HUGE bonus and opens you up to more opportunities in this role and within the company!


About You

• You can evaluate what's working and not, as well as course correct initiatives as needed.
• You’re able to take feedback and direction without taking it personally, getting defensive, or overly explaining yourself.
• You’re able to take total ownership of your role and responsibilities, you’re a motivated self-starter.
• You’re hungry to make a difference through your work and are excited about helping build a business that impacts the lives of women around the world.
• You’re looking for a company with endless possibilities for growth and advancement, and love wearing many hats at once.
• You’re willing to learn new skills and technologies as needed to fulfill your responsibilities in this role and within the company, and you can do so quickly.
• You can hustle and understand what it means to be in a startup environment.
• You are flexible, able to handle multiple projects at once, and are comfortable with ever evolving strategies and projects that move at a fast pace.
• You are able to work virtually and manage yourself and your time well.
• You communicate regularly and clearly with the entire team.

If this sounds like an ideal fit, please apply below. DO NOT email us directly.